Resume

Professional Experience

Quality Business Systems Analyst

CooperVision

Victor, New York

Analyzed 1M+ records from Oracle data sources using SQL and built Tableau dashboards to provide insights into product status, customer feedback, and process efficiency for stakeholder decision-making.

Owned an end-to-end global quality reporting initiative, redefining KPIs with stakeholders and developing real-time Tableau dashboards with live Oracle connections, reducing reporting effort by 160+ person-hours per month.

Automated monthly reporting by developing Python ETL workflows for report generation, distribution, and centralized storage, improving reporting efficiency by 96%.

Led Tableau training sessions for 70+ users across global sites and the leadership team, developing documentation and user guides that improved dashboard adoption and data literacy.
Built data reporting workflows for lot traceability using SQL and Excel across manufacturing, packaging, and distribution processes, improving investigation efficiency and supply chain visibility.

Social Media Analyst

University of Rochester -

Warner School of Education

Rochester, New York

Created engaging content using AI-powered tools and editor apps across Instagram, Facebook, and X, increasing reach by 630% within the first two months of launch.
Conducted market and keyword research on Gen Z behavior to optimize social media content strategy, driving a ~22% sign-up conversion rate among Northeast Noyce members over two months.

Research & Data Analysis Consultant

Simon Vision Consulting

Rochester, New York

Analyzed unstructured complex demographic data reports over 30 years in Rochester by using multivariate regression in R, identifying key factors of education, income and crime rates influencing socioeconomic enhancement.
Proposed improvement strategies include subsidizing IT companies and developing a community-university partnership program, supported by market research for the 200K+ population across 36 districts.

University of Rochester

Master of Science in Marketing Analytics

Rochester, New York

Relevant Coursework:

Tamkang University

Bachelor of Arts in English Language and Literature

New Taipei, Taiwan

Relevant Coursework:

Data & quantitative analysis

Requirements gathering & stakeholder management

Communication & storytelling

Problem-solving & critical thinking

SQL

Advanced Excel

Python

Tableau & Power BI

English (proficient)

Mandarin (native)